What is the expected delivery time?

We will process your order within 1-3 business days of receipt, subject to stock availability. Once dispatched, you will receive your order within 1-8 days, depending on the delivery service used and your location. Sunsoka and Sea Breeze Pool Packages are dispatched in approximately 6 weeks from date of purchase.

How do you process my order?

Any order received Monday to Thursday, after 3pm, will be processed and dispatched the following day (with dispatch timing dependent on stock levels). Any order received on Friday, after 3pm or over the weekend, will be processed and dispatched on Monday (with dispatch timing dependant on stock levels).

If the item you have ordered is not in stock, we will contact you via phone or email to discuss further options.

What are the delivery terms and conditions?

Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm). There must be an authorized person to sign for the delivery during this to. Deliveries will occur Monday to Friday, not on weekends or public holidays. Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.

Advance notification of delivery day, date or time by phone or email is not possible. Since we use third party delivery, we are unable to provide this service, which is why we stress it is important to have a person at the premises to verify the goods have arrived.