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We want you to be totally satisfied with your purchases so please select carefully. For any queries, please contact the Clark Rubber Online Shop on 138090 (press ‘2’ for Online Shop), Monday to Friday, 9:00am-5:00pm (EST).
When you can exchange/return:
We will happily arrange for the exchange or refund any goods purchased via Clark Rubber Online, provided that:
- You return the item within 30 days of purchase
- You have a clear proof of purchase, typically an original tax invoice
- The item is not soiled, damaged and is in original condition
- The item has not been cut-to-measure or made-to-order, where incorrect measurements have been provided.
- You return the item with a completed returns/exchange form (and the original receipt if you are returning the item in store).
Please contact 138090 and press ‘2’ for ONLINE SHOP to speak to our operator. Please have your order number ready for reference.
How to return an item
Please contact the Clark Rubber Online Shop on 138090 (press ‘2’ for Online Shop) to be advised on the best store to visit to return/exchange your item.
Or you can fill in a Returns/Exchange Form online at (Returns/Exchange form below). Our Customer Service Operators will contact you within 1 business day to discuss the best option to return/exchange your item.
Please note all returns must have a Return/Exchange Form accompanying the item. This can be sent to you via email or faxed by Clark Rubber Online Shop.
Please pack up any item you would like to return and send it with a completed returns/exchanges form to the address of the Clark Rubber store nominated on the Returns/Exchange form. Please take care to protect the item when posting. The return postage is your responsibility. If possible, return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit.
If the item is faulty, we will pay for postage to return the faulty product and we will also pay for postage to send the new product to you. Please speak with the Clark Rubber Online Shop on 138090 (press ‘2’ for Online Shop) or you can fill out the Returns/Exchange form online and our Customer Service Operators will contact you within 1 business day.
If you are returning due to change of mind, then you will incur the cost of postage. Once we receive the product, we will refund the cost of product. We will not be able to refund the delivery portion of the payment.
You can return any item to any Clark Rubber store for a refund. Please ensure you have your original receipt with you, to show proof of purchase and you will need to fill in a Returns/Exchange Form. If products purchased online are exchanged in store, please note refunds may take up to three days to process.
If you are returning the item due to change of mind, we can refund the cost of the product. However, we will not be able to refund the delivery portion of the payment.
If the product is faulty, we can exchange in store.
How much will be credited or refunded
We will refund your money the same way you have purchased it. This means, we will either credit your credit card account or your paypal account, once the goods have been returned to the store. Refunds may take up to three days to process.
Shipping and handling fees are not refundable, unless the items returned are faulty*, in which case we will refund the original postage amount once you’ve posted the faulty* item back to the Clark Rubber store.
* Items will be deemed faulty once they have been returned to the store and verified.
Please note: The postage cost for exchanges or change of mind returns will be incurred by the customer.