I've purchased a faulty item, what do I do now?

If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. We will refund the cost of postage to return the faulty product, and cover the cost for postage to send the new product to you. Please contact Customer Service on 13 80 90 (press '2' for Online Shop) for any queries regarding faulty products.