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Exchanges and Returns

10 Questions

What is your return policy?

We want you to be 100% satisfied with your purchase. However, we understand that sometimes some things don't work out. In such an event we will happily arrange for the exchange or refund of any goods purchased at any Clark Rubber store. We request you familiarize yourself with our Returns Policy below;

1. You...

I received an unexpected refund, can you explain why?

There could be many reasons for a refund to be processed which includes an item being out of stock/discontinued or a cancellation.

We recommend reaching out to our 

How will my refund be processed?

Refunds are processed using the original payment method. We'll keep you updated by email so keep an eye on your inbox, and be sure to check your junk folder too!

When will I be refunded for my returned order(s)?

The time it takes for your refund to get back into your account depends on a number of factors. Generally this can take between 5-10 business days to appear back in your account.

We recommend speaking to your financial institution as first point of call. 

I returned my item(s), will the delivery fee be refunded?

If you change your mind about your purchase, you are welcome to return your product to us within 30 days of purchase Once we have received the product in store, your refund for the cost of product will be processed by the online store. We will not be able to refund the delivery portion of the payment and you will incur...

How do I track my returned item?

We recommend purchasing parcel tracking for any returns. This way you can track your return to see if it has arrived back to us.

Can I exchange an item?

Yes, Items can be returned for an exchange in store.
Conditions apply. 

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