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Using our website

17 Questions

How do I contact Customer Service?

Got a question? You can talk to us here:
Phone: 13 80 90

Where are your store contact details?

You can find our store locations, operating hours, and store contact information online via our handy store finder.

What payments do you accept?

We accept Visa, Mastercard, PayPal, ZipPay and Latitude. 

What currency do you accept on your website?

All prices are in Australian dollars.

Do I need to create an account to shop with Clark Rubber?

You do not need an account to shop with us but it's free to sign up!

How do I create an account?

You can create an account In store or online when you check out!

How can I change my account details?

Login and go to your profile. You can edit or delete your name, address, phone and email.
You can always do this in store or contact our Customer Care Team for help. 

I have signed up in store, do I need to create an account online?

We like to keep things simple. You only need to sign up once either online or in-store! 

How do I place an order with Clark Rubber?

Shopping online at Clark Rubber is easy. Simply select your items ( we have many), review your order in cart, and place your order by telling us how you would like your order delivered and how you’ll be paying.

Let’s start shopping online...

1. Set your store
You can easily set your local...

How do I sign up to receive Marketing emails & SMS?

Our favorite question! You can sign up in-store and online. Down the bottom of the website in the footer!

How do I unsubscribe from marketing emails & SMS?

We’d hate to see you miss out on exciting news about all our products & expert advice. Please reach out to our Customer Service Team

Oops! I have entered in my details incorrectly.

Don't worry, it happens to the best of us so we won't judge you! Please contact our Customer Service Team as soon as possible for any amendments

What shipping partners do you use?

Our shipping partner of choice is Shippit! They conveniently offer a wide range of carriers so we are able to provide the absolute best price & service to you. Shippit uses Couriers Please, Fast Way, Allied Express, Bonds Couriers. Some deliveries will be made by our very own local vans so watch out for those!

I've forgotten my password, what should I do?

Forgot your password or need to change it? Here’s a few easy steps you can take to reset your password.
Step 1:
On the login screen, select ‘Forgot Your Password’.
Step 2:

Are your online and in-store prices the same?

In most cases, prices are the same in-store and online. However, local prices may differ between stockists.

I can't find what I want online, can you help?

There could be many reasons for a product to no longer appear on our website. If you are after a specific item and can't find it online, please contact our Customer Service Team with as much information as possible and we'll do our best to track it down for you

Why did my payment fail?

Online payments can fail if you are placing orders behind a proxy or VPN for several reasons, many of which are related to security and fraud prevention measures put in place by banking institutions.

If you are facing issues, we suggest you try placing your order via a personal device, or switch servers and / or VPN’s. 

Get in touch

Need help with a product or need more information?

Fill out the form below and one of our team will be in touch

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