We understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you. The quickest option is to take the faulty product back to the store along with your in-store receipt or online tax invoice for proof of purchase.
Our friendly staff will assess the item on the spot and provide a suitable remedy. Alternatively, you can contact our Customer Service Team via phone on 13 80 90 (Option 2) or email: firstname.lastname@example.org.
They will direct you to the best store to visit to return/exchange your item.
Option 1: In Store 1. To be able to return or exchange a product, you must provide a valid proof of purchase (including receipt, e-receipt) 2. You can return any item to any Clark Rubber store for a refund or exchange. If products purchased online are returned to a store, refunds will be processed via the online store and funds will take up to 5 business days to be returned to the original method of payment.
Please note, we will not refund the delivery portion of the sale for change of mind returns. If the product is faulty*, we can exchange the product in store.
Option 2: By Post 1. To be able to return or exchange a product, you must provide a valid proof of purchase (including receipt, e-receipt) 2. Please pack up any item you would like to return and send it with a copy of your receipt to the address of the Clark Rubber store nominated on your receipt.
Please take care to protect the item when posting. The return postage is your responsibility. If possible, return goods via registered mail to ensure their safety as we do not take responsibility for goods lost or damaged in transit.
What if I change my mind? If you change your mind about your purchase, you are welcome to return your product to us within 30 days of purchase. Once we have received the product in store, your refund for the cost of product will be processed by the online store. We will not be able to refund the delivery portion of the payment and you will incur the cost of postage if applicable.
What if the item is faulty? If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. We will refund the cost of postage to return the faulty product, and cover the cost for postage to send the new product to you. Please contact our Customer Service Team via phone on 13 80 90 (Option 2) or email: email@example.com.